We are dedicated to providing you with excellent customer service. As a U.S. manufacturer, we pride ourselves on our ability to deliver quality merchandise that is thoughtfully packaged and shipped expediently to our customers. If there is ever a situation that arises where you are not satisfied with our service, please do not hesitate to reach out to us so that we may resolve the issue as quickly and satisfyingly as possible.
Please contact Customer Service at 1.800.364.4603, Monday-Friday, 8:00 am - 5:00 pm (EST).
At Rolf Glass, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement. If, within 30 days for Rolf Glass products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.
All returns must be in resalable condition and in original packaging.
An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with an original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take up to 14 business days from time of request).
We cannot accept returns on gift cards, monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items.
You may return merchandise for a refund or replacement using our online return service. For assistance please contact Customer Service at 1.800.364.4603, Monday-Friday, 8:00 am - 5:00 pm (EST).
Items purchased online may not be returned or exchanged to a Rolf Glass Retailer.
Items purchased at a Rolf Glass Retailer must be returned to that retailer where they were purchased.
Refunds of shipping charges will only be issued if the item is wrong or defective.